6 Tips For Using Audience Targeting

Still think LinkedIn is the only social platform for targeting businesses? Think again. All those B2B customers who say they “prefer” LinkedIn are still spending a ton of time on the book of face, and thanks to some improved targeting features it is now just as viable a platform for B2B initiatives.

Facebook recently introduced custom audiences, a new tool that makes Facebook ads much more powerful by giving small business owners greater control over who sees them.

As the name implies, this new tool allows B2B marketers to use existing data about prospects or clients to better define an audience for an ad on Facebook. Custom audiences allow B2B marketers to match customer or prospect data to Facebook profiles to create an audience that should be more apt to respond to certain kinds of Facebook ads.

Custom audiences can be created easily using e-mail addresses, phone numbers, or Facebook user IDs. Facebook custom audience’s tool typically produces a match rate between 30% and 70% and new audiences are available within a half an hour of your uploading your list.

Before we get into how to custom audiences work, let’s look at the ways to use them.

  1. Custom Audiences can help you build your brand on Facebook: A law firm that sends out a monthly newsletter could take its list of subscriber e-mail addresses and use it to create a custom audience. Because newsletter subscribers have already shown an interest in news about the firm, they are more likely to want to like and follow the firm on FB. The firm could write an ad to get additional likes and display it to the custom audience of newsletter subscribers who have not yet liked his business page. The new tool allows targeting by excluding current subscribers to ensure the ad would not be seen by those who have already liked the firm’s Facebook page.

  1. Custom Audiences can help you recover former clients: Any basic CRM system should be able to identify former clients. For example, a CPA firm doing business taxes could create a custom group composed of former clients taken from phone or email data in his CRM. Perhaps seeing a Facebook advertisement in February or March might bring these former clients back into the fold.

  1. Custom Audiences can help you segment based upon previous purchases: A software company that sells enterprise accounting software could use phone numbers or emails to locate all of the Facebook profiles of IT managers who are candidates for a particular upgrade. An ad written for a segment of your customers based upon previous purchases is much more likely to produce good ROI. Custom audiences gives you the power to quickly and easily create such ads.

  1. Custom Audiences can help you improve the creative for your ads: In some cases, response rates are much better when the image used in the advertisement closely matches that of the audience’s members.  For example, male consumers may buy more of a product when a man is pictured using it. Female consumers may be more apt to respond to an ad featuring a woman. Custom audiences allows business to get better response rates by respecting these preferences. Although gender may be more important in ads for consumer products, creative for B2B ads can still be changed in subtle ways to improve response rates.

  1. Tap into your site remarketing lists: Using the Facebook Exchange, B2B marketers can also deliver custom site retargeted ads in the newsfeed and right column. This is a great way to “be everywhere” to a niche, high-value audience, but remember, you have to be smart and relevant to be successful in 2014. Make sure to create multiple remarketing lists based on site content and customize the ad copy and content as much as possible.

  1. Target based on job & company criteria:  Being able to create a custom audience of CIOs, IT managers or purchasing managers at prospect companies can allow B2B advertisers to stress the aspects of a product or service that are most likely to interest the members of that custom audience. You can even target employees of a particular company by job title.

FB recommends that your custom audiences have at least 1000 members so that your ads are displayed to a large enough audience to be worthwhile. Your source file can be exported directly from Excel and should be in CSV or TXT format. Your file should be a single column of data, with one record per row, and no column title.

To create a custom audience in FB ads manager, first, click on audiences in the left hand menu, which brings up this dialog box:

Then click on create audience:

Choose the type of audience you want. Give it a descriptive name and choose the type of data you will give Facebook to match with user profiles:


About Dan Golden

Dan Golden has been in the search business since 2001 and brings a wealth of digital marketing experience to Be Found Online. A graduate of Northwestern University with a B.A. in Economics, he has a diverse digital marketing background having spent time on the client side, freelance consulting, at large agencies and in start-up environments.

After learning the “how to’s” at ConsumerGuide, DoubleClick Performics & Google, he took the best part of each and founded Be Found Local as a paid search company in 2006. In 2009, he joined forces with long time business partner, SEO mastermind and fellow Northwestern University graduate Steve Krull to form Be Found Online. Executing a successful formula of doing right by their clients and by their employees, the company has since grown over 500% and was recently named the #4 Fastest Growing Chicago Ad Agency on the 2012 Inc 500|5,000 list.

You can find Dan on Google+


  1. Matty says:

    Hey Dan,

    Great article man.

    Quick one – Can we do this custom audiences for a bunch of different clients?

    I mean, can I target a specific niche and do custom audience ads for many even hundreds of businesses while staying onside with FB?

    This is gold info really as we can upload existing customers and make the ads laser targeted which would improve user experience and make our clients a bunch of cash.

    Sounds like a no brainer to me.

  2. vinay kumar says:

    thanks for sharing PPC Marketing Tips ! I am very happy to get these tips.

  3. Stephanie says:

    Thanks for sharing. Have you run into any issues with the fact that B2B email addresses are largely business emails, not personal ones? It seems that most people sign up for Facebook with a personal email address, so when you try to match up your customer base of business emails, a lot of them won’t match. Thanks!

  4. CrisisMaven says:

    “Any basic CRM system should be able to identify former clients.” – well, yes and no … What I find every so often in ERP consulting is that when migrating from one system to another (mainly the big three-letter word from Germany), data migration officers hit upon the brilliant idea to not migrate (i.e. essentially delete) former accounts. All in the name of streamlining the business and getting rid of deadwood. Brilliant idea. Even without the added usefulness for targeting as you so aptly describe above, now we don’t even know whether a “new” customers had been a customer before. For accounting purposes that may not make a difference. But a customer likes to feel special. If you treat him like you never knew him, he will think twice about renewing business ties. And therefore it would be even better to contact him/her/them every once in a while to see if they’re just hibernating or if they were maybe disgruntled. Some products don’t call for constant contact, like long-lasting washing machines. That makes us forget that these can be some of the best advertising targets: exactly BECAUSE they are satisfied with the product almost every day, but have no business contacting us over the fact, they may be open to more business if only they knew we also sold toasters …

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